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RETURNS

You must have a Return Authorization (RA) number before returning any merchandise to CIA Systems. You may request an RA number by calling us at 336-790-5225.

Have the following information ready when you make your request for a Return Authorization: Account Number, Purchaser’s Name, Invoice Number, Model Number, Serial Number, Outline of the reason for the return.

Defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge. Defective product must be in original factory carton with all original packing materials. The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON. Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused. Return Authorization numbers are good for ten (10) business days only. Any products returned after the expiration date will be refused. CIA Systems credits returns based on purchase price or current price, whichever is lowest. ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.